Frequently Asked Questions

1. Shipping & Delivery

Q: What shipping methods do you offer and how long do they take?

  • A: We provide free shipping options to suit your needs:
    • Free Shipping (4–8 business days): Ideal for everyday orders.

Please note that delivery times may vary due to external factors such as holidays or weather conditions. Orders placed after 12 PM PST or on weekends/holidays will be processed the next business day.

Q: Do you ship internationally?

  • A: Absolutely! We ship to most countries around the world. International shipping rates and transit times vary by destination and will be displayed at checkout. Please be aware that you are responsible for any customs fees, taxes, or import duties imposed by your country.

Q: How do I track my order?

  • A: Once your order has shipped, you’ll receive a confirmation email with a tracking number. Use this number to monitor your package’s progress until delivery.

Q: What if my package is lost or arrives damaged?

  • A: In the rare event your package goes missing or shows up damaged, contact us at support@myzeenova.com within 7 days of the delivery date. We’ll work with you to resolve the issue promptly.


2. Returns & Refunds

Q: What is your return policy?

  • A: You have 14 days from the day you receive your item to request a return, provided it’s in its original condition—unworn, unused, with tags, and in the original packaging. Make sure you also have proof of purchase.

Q: How do I start a return?

  • A: Simply email support@myzeenova.com with your order details. We’ll provide a return shipping label and instructions. Kindly do not send items back before contacting us first.

Q: Which items cannot be returned?

  • A: Certain items—like perishable goods, personalized products, and hazardous materials—are non-returnable. We also can’t accept returns for sale items or gift cards. Check our full policy for specifics.

Q: How will I receive my refund?

  • A: Once we confirm your return is valid. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank.

Q: Do you offer exchanges?

  • A: We don’t process direct exchanges. If you need a different size or color, return the item you have, and once your return is accepted, simply place a new order for the replacement.


3. Contact & Support

Q: How can I contact Zeenova’s customer support?

Q: What are your business hours?

  • A: Our team processes orders and replies to messages Monday through Friday. Orders placed or messages received after 12 PM PST or on weekends/holidays are handled the following business day.

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